SAMSON HEALTHCARE SERVICES
FAQ'S
FREQUENTLY ASKED QUESTIONS
Q: Do we have to sign an agreement with Samson Hygiene Services?
A: Not always. If your needs are as simple as a single Sanitary unit, the answer is No.
Q: Do you exchange bins when you do the service?
A: Yes. At each and every service the bin is exchanged with a freshly sanitised bin.
Q: Can we get a quote and order over the phone?
A: Yes. Just call 02 9756 1112.
Q: We are using another service provider but we don't understand what we're paying for. Can you help?
A: Sure. There's no mystery to toilet services. We can provide good, easy to understand advice over the phone or carry out a detailed no obligation site survey.
Q: Do we get a discount if we choose a variety of services?
A: Absolutely. Not only are we very competitive, every service added to your program attracts a structure of discounts based on the number of units and the variety of services added.
Q: Do I have to ring to get my service? Do I get a receipt?
A: You don't have to ring to get service. Service is scheduled automatically. Each site is registered electronically and the service person is issue an electronically tracked duplicate delivery docket that is signed and returned to the office for verication with the duplicate left with the customer. We can tell you at any time exactly when your service is due.
Q: Do you have an Electronic Billing facility?
A: Yes.